Mô tả công việc
Main Responsibilities:
• Schedule and follow up on customer appointments.
• Accurately record and manage customers' medical files.
• Handle emergency situations and coordinate with relevant departments for timely solutions.
• Communicate current promotions and service information to customers.
• Respond to customer inquiries, receive and resolve complaints effectively.
• Support doctors during customer consultation sessions.
• Analyze customer needs and propose ideas to improve service quality and business growth.
• Provide professional dental consultation, clearly explaining procedures, costs, and promotional policies.
• Close service sales, follow up, and encourage customers to sign treatment contracts.
• Manage and utilize assigned potential customer lists.
• Make follow-up calls/messages after consultation to track conversion progress from potential to actual customers.
• Achieve and exceed monthly individual sales targets as assigned.
• Prepare sales reports, customer consultation statistics, conversion rates, and revenue for management.
Reporting and Monitoring:
• Record daily tasks and report directly to the team leader.
• Prepare appointment lists and treatment plans for the next working day.
• Check and update customer information in the management system.
• Monitor customer check-in and check-out at the clinic.
Yêu cầu
Job Requirements
• College degree or higher.
• Good communication skills in both English and Vietnamese.
• Minimum 1 year of customer service experience, preferably in healthcare or dental services.
• Strong problem-solving and quick decision-making skills.
• Team-oriented, well-organized, and able to work independently.
• Willing to work under pressure and overtime when necessary.
Benefits
• Salary package:
o Base salary: VND 9,5 mil - 12 mil/month
o Lunch allowance: VND 700,000/month
o Monthly performance bonus (KPI): VND 1 mil - 5mil/month
• Annual company trip and health check-up.
• Bao Viet Health Insurance for long-term employees.
• Professional and friendly working environment.
• Opportunities for learning, training, and career advancement.
• All benefits and policies in accordance with company regulations and Vietnamese labor law.
Working Hours
• Monday to Saturday (total 48 hours per week).
• Lunch break: 12:00 PM - 1:30 PM
Working Location
Elite Dental Clinic Co., Ltd.
51A Tú Xương Street, Võ Thị Sáu Ward, District 3, Ho Chi Minh City
Quyền lợi
Thưởng
Performance bonus: 1,000,000 - 6,000,000 VND/quarter (or more based on performance)
Chăm sóc sức khoẻ
Full social, health, and unemployment insurance in accordance with Vietnamese labor laws.
Private health insurance for long-term employees.
Đào tạo
Opportunities to join training programs on professional knowledge and sales skills.
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Thông tin khác
NGÀY ĐĂNG
13/11/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Service, Application Consultation, Sales, English, Healthcare
LĨNH VỰC
Dịch vụ Y tế/Chăm sóc sức khỏe
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
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Thông tin chung
- Thu nhập: 9tr-12tr ₫/tháng
Nơi làm việc
- 75 Huynh Tinh Cua Street, Vo Thi Sau Ward
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 13/12/2025
