Customer Relation Specialist

About Avery Dennison
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making PossibleTM products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience.
Serving industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive - we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at [protected info]
AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, BANGLADESH, CHINA, INDIA, INDONESIA, MALAYSIA, SINGAPORE, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.
AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.
Job Description
1. Support Sales in achieving revenue targets
Responsible for increasing revenue by achieving sales objectives in existing key accounts
Uncover and assess customer needs and develop and execute Key Sales Objectives
Responsible for securing and maintaining business, continually review customer's service requirement, and coordinate with internal teams.
Collect complete specification requirements from customer (including sales reps) and pass efficiently to manufacturing unites /- design and constantly improve forms and electronic communication tools.
Coordinate timely and consistent availability of samples/proofs/formats/data integrity tests/ink draw downs for manufacturing units.
Coordinate with purchasing to develop availability of key materials.
Handle customer requirement
Contact and handle directly oversea and local Merchandisers for their service, inquiries in relation to their business with AD.
Investigate and help resolve customer concerns promptly.
Identify any customer concerns, investigate and resolve customer complaints / problems, and respond to customer inquiries.
Coordinate with others department
Collaborate with Sales, CS, Planning team according to customer expectations.
Collaborate with Korean team for order migration preparation and local support.
Work with CS Supervisor/CS Manager to define and lead service improvement projects and execute the improvement plan.
Provide excellent service to customer:
Responsible to provide excellent service to customer, including regular service review call to key customers, customer special requirement follow up.
Material and Finished Goods stock planning coordination for key customers
Standard quotation and discount price set up with Sample Product Development team.
Qualifications
- Bachelor's degree preferred.
4 - 5 years marketing or related experience in Sales, Business Development, Marketing or equivalent.
Excellent communication and writing skills.
Excellent analytical, research and report writing skills.
Details oriented and good follow-up skills.
Multi-tasking and project management skills.
Possesses teamwork, leadership and facilitation skills.
Strong presentation skills and persuasiveness.
Strong organizational and planning skills.
Understanding of applicable computer systems, such as Microsoft Office and function specific software.