Mô tả công việc
- Communicate with customers via the chatbox on Etsy, Shopify, email, receive calls
- Answer customers' inquiries and requests, resolve issues and deliver excellent customer experiences to all customers
- Communicate, and handle shipments with facilities in the US
- Manage and update daily inventory from the US warehouse, follow-up and update the status of containers coming to the US monthly
- Relevant tasks that are assigned by the CS supervisor
Yêu cầu
- Live in HCMC
- Good English writing is a must (100% of customers are native speakers)
- Be able to swift shifts if needed
- Experience: At least 1 year working in the Customer Service field
- Previous experience in the furniture industry is an advantage
Quyền lợi
- Probation for up to 2 months
- Lunch support
- Working facility support
- Young, artistic environment with music playing freely in the office, supportive boss
Thông tin khác
Địa điểm làm việc
- Hồ Chí Minh: 85 Tân Cảng, Bình Thạnh
Thời gian làm việc
Day shift: 3 days from 9:00 AM to 5:30 PM (1 hour break, in the office)
Night shift: 3 days from 2:00 AM to 9:00 AM (work from home)
1 day off