Provide solutions to recovery service, and improve customer satisfaction.
Clarify the customer's complaints, resolve customer issues and provide solutions to recovery service, and improve customer satisfaction.
Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels.
Understand and deliver business strategies and improve customer services through the execution of self-service.
Working with other stakeholders to find solutions for hard complaints & providing advice to team members to resolve customer issues as soon as possible.
Proactive manage and have the ability to detect incident issues, promptly alert relevant teams to find solutions.
1-2 years of relevant experience in customer service (Experience in Ecommerce/ Digital product or BPO is a plus).
Good in communication and negotiation skills.
Basic analytical skill to keep track of performance.
Fast-learning and open to change.
Teamwork, time management and
data analyst skills.
Have personal laptop.
13th-month salary.
Competitive compensation scheme including an annual performance bonus.
Annual Leave: 12 days.
Employee discount: 30%.
Provide budget for Laptop
purchasing.
Social insurance: in accordance with the Social Insurance Law and Premium Health insurance.
Annual Performance Review.
Other allowance (Team bonding, birthday, marriage,...).