Mô tả công việc
Operational Execution & Data Integrity:
• Execute the end-to-end monitoring process for assigned non-EasySpeed office shipments (Air and Ocean).
• Ensure all shipment data is entered into the Cargowise system accurately and in a timely manner, upholding the highest standards of data integrity.
• Proactively track and trace shipments, identifying potential delays and escalating issues to the supervisor as needed.
Customer & Stakeholder Support:
• Serve as a reliable point of contact for customer and agent inquiries, providing timely and professional communication.
• Support the performance management of our overseas agents by ensuring they have the necessary data and updates to meet service level agreements.
• Collaborate closely with internal Air Operations, Ocean Operations, and Key Account teams by providing essential operational support and information.
Process Adherence & Continuous Improvement:
• Follow established Standard Operating Procedures (SOPs) meticulously to maintain consistency and quality.
• Identify and suggest opportunities for improving workflow efficiencies, particularly in Cargowise data entry and shipment monitoring processes.
• Participate in continuous improvement projects led by the Operations Supervisor, contributing ideas and supporting implementation.
Yêu cầu
• Bachelor's degree in Supply Chain, Logistics, Business, or a related field is a plus but not mandatory
• over 3 year of experience in freight forwarding operations, especially mastery of Air freight.
• Proficiency with the Cargowise platform is a significant advantage and a key requirement for success in this role.
• Good understanding of air freight documentation and processes.
• Strong attention to detail and a commitment to accuracy in all tasks.
• Good problem-solving skills and a proactive approach to work.
• Good communication skills in English (both written and spoken).
• A team player with a positive attitude and eagerness to learn.
Quyền lợi
Nghỉ phép có lương
Paid Leave 12 days
Máy tính xách tay
Laptop Provided
Khác
Promotion window time once a year, allowance plans
Thông tin khác
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Thông tin chung
- Thu nhập: $ 1,000-2,000 /tháng
Nơi làm việc
- Room 908A, IPH Building, 241 Xuan Thuy, Dich Vong Hau Ward, Cau Giay District, Hanoi, Vietnam