Customer Service Assistant Manager

To manager and commercial team
• Prepare weekly order intake/shipment/OTD/stock reports/meeting agenda to have meeting with Commercial team & Operation team every Tuesday.
• Update order book & Sale forecast.
• Support Manager to keep improving the internal process, creating better & more efficient ways to work with internal & external customers.
• Be a key person who is CS representative to join Digital Transformation project.
• Other tasks assigned by Managers & commercial Team.
To customers
• Act as the single point of contact on order management.
• Communicate with customers for Sales Orders. Share with S&OP team to book factory capacity.
• Work with Purchasing team to order special materials in advance to shorten lead time as required.
• Cooperate with all related departments to manage customer's orders shipping on time.
• Cooperate with PD team for sample development, preparing quotation for commercial team reviewing and sending to client.
• Work with Compliance and QA team on all the testing needs and quality standard of products.
• Provide quick & effective service to satisfy customers.
• Plan & manage customer visits. Accompany customers during the tour when required.
Management
• Direct & train team members about MRP/RSC system, customer's system, processes, and workflows.
• Supervise & instruct team members to update systems/loading & booking plan correctly.
• Support team to communicate with customers & internal departments where necessary.
• Keep maintain to lead KACS team & get more involved to RHCS team to support when necessary.
• Set objectives, review, and appraise KPI for team members annually.