Customer Service Assistant

Responsibilities:
· Overal: Handling CS team job inbound/outbound < main tasks>
· Internal: Work with operation closely to identify inbound/outbound plan meet the customer requirement and operation capacity.
· External: Receive customer request and work with internal team to adapt customer requirement. Provide solution of the customer, notify them of changes
· Vendor: keep contacting with factory for receiving plan. Ensure all booking from vendor are picked and relase SO within 24 hour.Ensure booking truck/feeder pick up cargo as leadtime target
· Report: all in charge report sending out on duty time
· System: Ensure data on WMS meet with ECUS system
End results
· All inbound and outbound shipment proceed as plan with no delay and penalty or extra cost will incur
· Reporting performance on time and in full
· Smooth process with operation and customer
· Customer satisfaction
Accountabilities:
Achieve KPI of customer service