Customer Service Associate (manufacturing, giang điền - đồng nai)CÔNG TY TNHH CARGILL VIỆT NAM

Mô tả Công việc
COMPANY INTRODUCTION
Cargill is an American multinational company specializing in the production of agricultural products. Cargill presents in more than 70 countries around the world with 155,000 employees.
Cargill's presence in Vietnam began when we set up our first representative offices in Hanoi and Ho Chi Minh City in February 1995. Cargill Vietnam Limited was established in October 1995. Today, Cargill employs more than 1,500 employees working at about 20 sites across the country.
Cargill has activities in the following areas in Vietnam:
• Animal Nutrition and Health
• Food and Beverage Ingredients
• Cargill Agricultural Supply Chain
• Metals
• Unique Aqua Macro Ingredients
• Cargill Protein
JOB PURPOSE AND IMPACT
The Customer Service Associate will execute a limited scale of customer service activities for a single site team. In this role, you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues.
KEY ACCOUNTABILITIES
• Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Participate in executing customer service strategies.
• Inform customers about order status, invoices and other standard information needed to complete the sale.
• Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
• Maintain and build relationships with customers/ sales team, that meet customer requirements. building databases related to orders, delivery dates, shelf life and inventory management
• In charge to inform / provide for customers & sales team about order status, invoices, AR and other information needed to complete the sales
• Other duties as assigned