Customer Service Associate

Lalamove vietnam

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 03/05/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: 8 Tr - 10 Tr VND

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 1 năm

Mô tả công việc

Mô tả Công việc
Handle and resolve request/ feedback for our corporate clients, individual customers, and partner drivers via Chat and Email channels;
Handle, investigate customer concerns and provide solutions;
Interact with the Driver Management and Business Development departments to effectively and promptly address issues, enhancing customer experience;
Record details of enquiries, comments or complaints;
Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way by using the right methods/tools;
Special/ad-hoc projects will be assigned by Line Manager/ Department Manager.
Working time: Rotating shift, each lasting 8 hours and 1.5 days off per week. The work schedule is arranged by the direct supervisor.

Yêu cầu công việc

Yêu Cầu Công Việc
Bachelor's degree or college experience preferred;
Minimum 1 year experience in customer service/contact center/BPO is preferred;
Proficient and confident when using Vietnamese in communication (both written and verbal);
Target-driven, adaptable, and able to handle a fast-paced environment, multitask, and solve problems effectively;
Computer literacy; familiar with Google, spreadsheets, instant messaging.

Quyền lợi được hưởng

Laptop
Chế độ bảo hiểm
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm

Thông tin khác

Bằng cấp:
Đại học
Phụ cấp khác:
Exciting and enjoyable team building activities: Happy Friday, Monthly Team Meal, Year-End Party, etc.
Salary reviews once per year or on excellent performance;
Thời gian thử việc: 60 ngày
Độ tuổi:
Không giới hạn tuổi
Thời gian làm việc: Rotating shift, each lasting 8 hours and 1.5 days off per week. The wo
Phúc lợi: PVI Healthcare & free comprehensive annual check-up for employees;
Ngày nghỉ: Great leave options, including 15 annual leaves, 2 paid sick leaves (company benefit), and 1 birthday leave;
Lương:
8 Tr - 10 Tr
VND

Nộp hồ sơ liên hệ

Lalamove vietnam

Giới thiệu công ty Xem trang công ty

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it. Onto our fifth year as a start-up, now operating in Hong Kong, China, Taiwan, Thailand, Singapore, Vietnam and Philippines, our aspirations don't stop there as our model has the ability to transform how goods moved in any city worldwide. Backed by a team of experienced entrepreneurs, we all breathe passion, grit, execution & humility which are our company's core values. Are you passionate? A perpetual solver of problems? Are you proactive, dedicated to honing your skills, and persistent in completing and executing tasks? If the answer is yes, then we want you to join our team! We are currently seeking for an outgoing, energetic and detail oriented individual to join our Driver Operations team. We are looking for a high energy, quick thinking individual to achieve business target by creating and maintaining professional relationship with partners. If you understand all things that are worth doing are never easy, and you want to become a better version of yourself, apply now!

Giới thiệu nhà tuyển dụng Ban đầu được gọi là EasyVan, Lalamove đã được đưa ra để đáp ứng nhu cầu hậu cần cụ thể - thuê van. Bắt đầu tại Hồng Kông vào tháng 12 năm 2013, Lalamove hiện đang hoạt động tại hơn 100 thành phố trên khắp châu Á. Ngày nay, Lalamove không ngừng phù hợp với 15.000.000 khách ...

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