Customer Service (Competitive Salary)

- CUSTOMER SERVICE FOR USA/CANADA lanes.
-Communicating & co-ordinating with overseas agents to handle nominated shipments both sending and getting a nomination.
-Customer Service responsibilities include maintaining communication with vendor, shipper, customer, carrier, and overseas agent throughout the process and choosing proper routing appropriate to the customer's needs.
-Contacting with shipping lines/ airlines/co-loaders/consolidators to solve any problem incurred.
-Checking rates and schedules from our current s/c and carrier carefully as instruction from our agent.
-Taking booking, getting SI (shipping instruction) from customers, making a bill of ladings, all documents related to the shipment.
-File AMS, ISF, ACI timely.
-Submitting DEBIT NOTE of shipper for issuing INV and DN from carrier to acc dep for arranging the payment on ETD as carrier's deadline.
-When got the shipper's payment then I will send TLX FORM to them for full fill and make SUR HBL.
-Inform the client and our agent of all status of shipment such as notice change vessel, delay ETD/ETA/Change POD.
-Following status of payment and make HBL telex/MBL SWB timely.
-Following up a shipment from the booking stage until delivered at destination.
-Other tasks are assigned by the CS Manager.