Customer Service Coordinator (Retails/ Real Estate)

KEY RESPONSIBILITIES:
• Assist Service Department with daily admin work in the office; taking care of receiving all mails, calls, documents...
• Checking and preparing payment documents for invoices, contracts from suppliers; clients and among other departments.
• Provide assistance to Line Manager in supervising clients/retail tenants' compliance with rules & regulations and general performance.
• Ensure all service requests from clients/retail tenants are attended and responded to in a timely manner; inform and remind Line Manager on requests needs to solve urgently.
• Record and inform Line Manager to all clients/retail tenant's complaints, promptly and efficiently.
• Communicate with clients/retail tenants for completing documents, reports, etc.. and to ensure normal operations of retail stores.
• Carry out any other relevant tasks assigned by Line Manager.