Customer Service Engineer MS Office 365

• Review issues and contact global customers to understand problems via audio call/email. Ensures customers stay informed as to the status/solution of their issue.
• Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.

• Proficient in English (4 skills) is a must.

• Available to work night shifts (Flexible 9 hours/day around 6:00 PM - 7:00 AM or 10PM - 7AM)

• Having Customer Service skills/mindset.

• Competitive salary depending on experience

• Salary at 100% during the probationary period

• Training will be offered

• Full working equipment will be provided

• 90% contribution of the gross salary to social insurance

• 12 days of annual leave, 8 days of sick leave

• 30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift

• Annual Health Checkup