Customer Service Engineer

Job Title: Customer Service Engineer

Department: Customer Service

Direct Reporting To: CS Manager

Employment Type: Permanent

Place of Work: KUKA Vietnam (South/HCMC)

Date of JD Latest update: 16 Dec 2021



Key Duties & Responsibilities



• To provide field service, pre-sales, and post-sales engineering support.

• To provide service, repair, preventive maintenance, and product consultations on our scope of supply (systems, spare parts, and robots) to customers.

• To follow up for any new investment that customer may undertake in service and engineering related to robots

• To escalate service problems and take ownership of problems until they are resolved

• To manage customers' expectations with quick, clear, and accurate delivery of pro-active service, information, and consultations

• To ensure all services and projects meet the planned time, cost, and customer requirements.

• To prepare service/project report, filing and update service documents

• To adhere to the company process flow and compliance.