Customer Service Executive (Airfreight)

1. GENERAL DESCRIPTION
- This position is responsible for addressing the Customer requirements and expectations by providing products and service information, resolving products and service problems as well as providing corrective action plans. This will include but not limited to all Customer requirements agreed in SOWs and SLAs.
- The individual will also be required as needed to align / coordinate with different stakeholders and other departments / colleagues to fulfill the Customer's requirements or other assignments from DB Schenker and the Customer.
2. SPECIFIC ACCOUNTABILITIES
PO & LSP assignment:
- Assign POs against capacity to LSP
- Flag any potential issues / capacity constrains
- Being able to shift POs (roll bookings) considering capacities and illustrate the same
- Request consolidation and data validation
- System update
Operations:
- Factory communication on approval, cargo delivery date, Airfreight booking to LSP ...
- Local LSP management
- Cargo tracking & milestone update in system
- Follow up on destination operations for charters.
- Communicate with market PICs
- Contact point for PIC for market queries.
- Be the bridge between destination team and the origin airfreight team.
- Respond to market request for information, status etc.
- Report running
Others:
- Build strong relationships with customers
- Maintain the customers processes and daily requirements
- Fulfill other tasks as assigned by DB Schenker and the Customer