Customer Service Executive (Food Testing Service), 6-month-contract

Mô tả Công việc
Take over the sales package (quote/contract signed, contract review) from sales people
Interface/ Co-ordinate with customers, sales and technician to provide the services meets customer's needs .
Manage and arrange the schedule for technician implementation.
Liaise with customers/ technician on sample submission, Classify the samples + application form, confirm test parameters, prepare the necessary documents and pass to lab technician for testing.
Monitor and track the progress of the jobs by following up the technician/ inspector for samples and test/ inspection result.
Prepare test/ inspection reports to customers and manager as well as perform other related administration work
Maintain and upkeep laboratory/ inspector records and documentations
Follow the samples status from subcontract, invoicing & payment to sub contract
Other duties relevant to this level assigned by manager