Customer Service Executive (Food Testing Service)

Mô tả Công việc
Take over the sales package (quote/contract signed, contract review) from sales people
Interface/ Co-ordinate with customers, sales and technician to provide the services meets customer's needs .
Manage and arrange the schedule for inspector/ technician implementation.
Liaise with customers/ technician on sample submission, Classify the samples + application form, confirm test parameters, prepare the necessary documents and pass to lab technician for testing.
Monitor and track the progress of the jobs by following up the technician/ inspector for samples and test/ inspection result.
Prepare test/ inspection reports to customers and manager as well as perform other related administration work
Interface with customer job status and handle enquiries
Maintain and upkeep laboratory/ inspector records and documentations
Follow the samples status from subcontract, invoicing & payment to sub contract
Follow LMS program
Do invoice request and send to Account Dept to issue invoice
Handle the payment status of the customers
Report all activities to Manager
Other duties relevant to this level assigned by manager