Customer Service Executive (Forwarding, USA trade lane)

Assign jobs and guide the Operation & Customer service team to operate all Seamaster's business to meet customer's requirements.
To comply with TOLL regulation about Compliance/ Code of Conduct.
To build the relationship with customers to have a deep knowledge of customer needs.
To communicate with different type/ level of people to establish a rapport with team members and other departments.
To build the strong team and develop a positive relationship among team members.
To establish and maintain a close cooperation with local and overseas colleagues and partners.
Negotiate with carriers/vendors to get competitive rate.
Maintain good relationship with carriers/ vendors.
Responsible for TPEB space control, ensure allocation with carriers is maximum usage.
Responsible for all reports of Seamaster. Provide monthly analysis the fluctuation in volume, revenue, gross profit.
Have deep knowledge about CW1 and AMS, e-Manifest, ISF, FMC and other filling.
To avoid or reduce cost whenever possible. Check & sign job profit for every shipment to make sure billing is done correctly.
To monitor and coach all staffs on the filing for outbound cargo to USA, Canada.
To closely focus on the achievement of targets (KPI's) as set by the organization (continuous improvement)
To perform above and other tasks with the goal of operational excellence and always in compliance with the company rules and regulations.
To measure and track individual personal performance and provide the feedback to management team to improve the overall organization performance.
Other tasks will be assigned by Branch Manager.