CUSTOMER SERVICE EXECUTIVE (KOREAN AND ENGLISH SPEAKING)
Innovature Consulting inc.
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 24/11/2021
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Phúc lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Mô tả Công việc
WHAT YOU'LL DO?
• Serve as a point of contact for inbound customer or employee questions, requests and incidents
• Provide customers with exceptional service by understanding their needs and requirements, offering accurate, thoughtful, and timely solutions.
• Work closely with the on-site Community Management and Remote technology teams to ensure requests are being met in a timely and accurate manner.
• Have a full understanding of our products, and services
• Liaise with cross-functional departments if the request requires additional team collaboration to solve
• Quickly escalate urgent requests and questions through appropriate channels
• Partner with larger support team to deliver feedback and suggestions to improve customer experience
• Use knowledge base articles to assist with responses
• Adhere to the SLA's and Policies set in place
• Evaluate and educate team customers on practices that maximize their working efficiency.
• Identify chronic or recurring issues partnering with other technology teams for a resolution.
• Ability to use discretion and independent judgment in evaluating problems for customers and employees.
OUR BENEFITS
• Increase English, Korean & job skills when working with global customers
• Professional training during the first 2 months
• Social insurance and Health insurance upon Vietnam Labor Code.
• PVI Insurance Package that will include medical, accident and life insurance after 2 months from signing the official Labor contract date.
• Annual company trip, monthly team building activities.
• Annual Leave and Holidays: Upon signing an official labor contract, you will be eligible to accrue Korean Annual Leave, and get National Vietnamese paid holidays as regulated by local Labor Code.
• 13th month salary.
• Attractive Allowance, B-day leave and Performance Bonus
Yêu Cầu Công Việc
WHAT YOU NEED?
We'd love to hear from you if you meet the qualifications below:
• At least 2 year of customer service-related work experience
• Excellent communication, writing, and verbal skills
• Excellent organizational and multitasking skills
• Experience using cloud-based software platforms; technologically savvy
• Experience with phone support for customer and employees
• Demonstrate responsibility, accountability, empathy, and high emotional intelligence
• Ability to think critically and analytically to offer proactive ideas and solutions that influence change
• Possess genuine care for people and patience in hearing customer concerns, requests, and questions
• Knowing you have the opportunity to shape their experience
• Communicate in an open, collaborative way that fosters teamwork
Nice to have:
- Experience with but not limited to Salesforce, Google for Business, Microsoft Active Directory, Jira, SSO, Remote Support Tools, Confluence, Jamf, Intune
- Familiarity with iOS/Android OS/Windows mobile platforms
- Familiarity with chat/messaging applications
- Familiarity with wireless technologies
- Experience troubleshooting IT related issues
- Basic knowledge of VOIP, and enterprise cloud-based phone systems
Thông tin khác
Bằng cấp:
Cao đẳng
Độ tuổi:
22 - 30
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Mô tả Công việc
WHAT YOU'LL DO?
• Serve as a point of contact for inbound customer or employee questions, requests and incidents
• Provide customers with exceptional service by understanding their needs and requirements, offering accurate, thoughtful, and timely solutions.
• Work closely with the on-site Community Management and Remote technology teams to ensure requests are being met in a timely and accurate manner.
• Have a full understanding of our products, and services
• Liaise with cross-functional departments if the request requires additional team collaboration to solve
• Quickly escalate urgent requests and questions through appropriate channels
• Partner with larger support team to deliver feedback and suggestions to improve customer experience
• Use knowledge base articles to assist with responses
• Adhere to the SLA's and Policies set in place
• Evaluate and educate team customers on practices that maximize their working efficiency.
• Identify chronic or recurring issues partnering with other technology teams for a resolution.
• Ability to use discretion and independent judgment in evaluating problems for customers and employees.
OUR BENEFITS
• Increase English, Korean & job skills when working with global customers
• Professional training during the first 2 months
• Social insurance and Health insurance upon Vietnam Labor Code.
• PVI Insurance Package that will include medical, accident and life insurance after 2 months from signing the official Labor contract date.
• Annual company trip, monthly team building activities.
• Annual Leave and Holidays: Upon signing an official labor contract, you will be eligible to accrue Korean Annual Leave, and get National Vietnamese paid holidays as regulated by local Labor Code.
• 13th month salary.
• Attractive Allowance, B-day leave and Performance Bonus
Yêu Cầu Công Việc
WHAT YOU NEED?
We'd love to hear from you if you meet the qualifications below:
• At least 2 year of customer service-related work experience
• Excellent communication, writing, and verbal skills
• Excellent organizational and multitasking skills
• Experience using cloud-based software platforms; technologically savvy
• Experience with phone support for customer and employees
• Demonstrate responsibility, accountability, empathy, and high emotional intelligence
• Ability to think critically and analytically to offer proactive ideas and solutions that influence change
• Possess genuine care for people and patience in hearing customer concerns, requests, and questions
• Knowing you have the opportunity to shape their experience
• Communicate in an open, collaborative way that fosters teamwork
Nice to have:
- Experience with but not limited to Salesforce, Google for Business, Microsoft Active Directory, Jira, SSO, Remote Support Tools, Confluence, Jamf, Intune
- Familiarity with iOS/Android OS/Windows mobile platforms
- Familiarity with chat/messaging applications
- Familiarity with wireless technologies
- Experience troubleshooting IT related issues
- Basic knowledge of VOIP, and enterprise cloud-based phone systems
Thông tin khác
Bằng cấp:
Cao đẳng
Độ tuổi:
22 - 30
Thông tin chung
- Ngày hết hạn: 24/11/2021
- Thu nhập: Thỏa thuận
Giới thiệu công ty
Xem trang công ty
Established in 2015, Innovature Consulting is a BPO (Business Process Outsourcing) company based in Vietnam, providing business offshore solutions to clients in North America, Canada, UK, Australia, and other APAC areas. We are a multicultural team of Vietnamese and foreign employees that provide the intergrated ousourcing solutions to diverse industries. Our goal is to assist our partners and our people to achieve higher success through innovative and high-performance solutions.
Visit our website to learn more about working for Innovature BPO: innovatureinc.com/
At Innovature, we believe in the power of our employees. That's why we offer an array of benefits and a supportive work environment, ensuring our team members feel valued, supported, and motivated to achieve their goals. Join us to unlock your potential and be part of our incredible success story!
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