Customer Service (Executive Level)

Công Ty TNHH Oerlikon Balzers Coating Việt Nam

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 2 năm trước

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Position (Summary)
The Incumbent is responsible CS position for the coating center.
Job Description
Main task (CS)
1. Daily calculate quotation as customer require, then entry SO into system
2. Daily claims entry (If any), monitor and push pending cases
3. Service claims validation, service fee reconciliation (Account receivable control)
4. Monthly management Service Coating fee calculation & payment due
5. Logistic fee checking and arrange pickup /shipment routine daily
6. Service MKT: support to execute customer care campaign with teams
7. Other service department administration jobs
8. Co-operation with production department to handle shipment to customer
9. VAT invoice issuance and other related task for EPE customer
10. Arrange and execute pick up and deliveries from customers to local and international production centers.
11. Manage domestic & international shipment / customs clearances with courier and logistic partners.
12. Receive goods from customer, verify and register orders into ERP system prior sending the goods to the production locations
Subtask:
13. Control admin task for Ho Chi Minh sale office (stationery and office equipment, cleaning, Utili-ties cost management, mailing, leasing...)
14. Action as internal sale: quotation, CRM entry and other assign task from HCM sale team
Interfaces
• Production Manager.
• Quality Manager.
• Finance Manager
Reporting line
• Sale Manager

Yêu cầu

Candidate Profile
• University degree in Economics /Marketing.
• Strong entrepreneurial and goal-oriented approach driven by efficiency
• Good communication and supervisory skills.
• Proficiency in MS office application (excel, power point, etc....), strong data analysis skills. English communication. SAP, NAV or other ERP working experience is advantage.
• Have experience in international shipment, forwarding activities.
• Service center management and/or network development experience will be an absolute advantage.
• Open and positive mindset with experience in international and cross-cultural business environment
• Experience- Min 3 years
Oerlikon Competencies (for JD Transfer)
• Action Oriented - Enjoys working hard, is action oriented and full of energy for the things he/she sees as challenging, not fearful of acting with a minimum of planning, seizes more opportunities than others.
• Cooperative Relationships - Can quickly find common ground and solve problems for the good of all, can represent his/her own interests and yet be fair to other groups, can solve problems with peers with a minimum of noise, is seen as a team player and is cooperative, easily gains trust and support of peers, encourages collaboration, can be candid with peers.
• Self-Development - Is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and ap-proaches, works to deploy strength, works on compensating for weaknesses and limits
• Ethics and Values - Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times, acts in line with those values, rewards the right values and disapproves of others, practices what he/she preaches.
• Creativity - Comes up with a lot of new and unique ideas, easily makes connections among previous-ly unrelated notions, tends to be seen as original and value-added in brainstorming settings.