Customer Service Executive (Logistics - Forwarding Industry)

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Handle air freight, sea freight and inland transport orders with basic knowledge on all fields both inbound and outbound activities.
Handle customer enquiries, quotations and overseas agent correspondence and offering solutions.
Working with vendor (trucking)/ carrier/co-loader/airline to get the best rate.
Perform and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company's requirements and customer's standard operating procedure.
Understand customer needs and recommend appropriate solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and services
Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships.
Act as a main coordinator on daily operation with our customer and internal departments. Closely co-operate with MKT team to support the initiatives as and when necessary
Other tasks will be decided by line manager