Customer Service Executive / service planner (ho chi minh)

Working Location: Kho Thái Phiên của Rentokil Initial in Dist. 11, HCMC.
Customer Service Activities / Service Planner
1. Planning and contacting customer for daily service schedule:
Arrange service schedule for service team on region application system.
Sending visit notifications to customers on a monthly basic and when required.
Calling and confirming with customers for routine visits at least 12 hours before actual visits.
Register service team information with site management unit before visits.
2. Manage service plan and documentation support:
Communicating with Service team of new schedule/ schedule changed versus initial arrangement as per Sale Dept./customer's request.
Printing and passing service report, service docket to Service team in timely basis.
Verify all Service Execution Requests and its supporting documents versus database in software system.
Supervising the monthly Operation KPI
3. Input, scan and filing all service reports, service docket in system
4. Go on field with service technician.
Other requested tasks
Handle seasonal projects, which is launched internally and effecting to Operations department.
Build up and develop the company's culture with professional image.
Other related tasks are required.