Customer Service Executive (Từ 2 Năm Kinh Nghiệm, Tiếng Anh Giao Tiếp)

CÔNG TY TNHH EARABLE VIỆT NAM

Địa điểm làm việc: Hà Nội

Hết hạn: 10/07/2023

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:

Việc làm Customer Service Executive

tiếng anh

Mô tả công việc

Propose loyalty programs to increase customer engagement
Follow lead and convert into sales
PIC to handle customer's complains, to collaborate with other department to resolve issues.
Monitor customer service channels, including email, phone, chat, and social media, and ensure that responses are timely, professional, and effective.
Monitor incoming customer inquiries (chat, email, call) from all channel ensure that they are recorded in CRM system and timely & accurately respond
Response to customer's query relating to D2C order's
Update customer information regularly to actively contact customers on special occasions (opening, birthdays, events,...) and send wishes/gifts/incentives to them.
Take care VIP customer ( by project).

Yêu cầu

Bachelor's degree related field.
Master's degree is a plus.
Minimum 2 years work experience in the customer service field.
Strong experience working with E-commerce (Shopify) and digital sales operations, preferably with consumer electronics or technical software field
Good interpersonal skills and ability to build strong client relationships.
To be creative, autonomous, and to be qualitative and quantitative results oriented.
Demonstrate a "can do" attitude and being eager to learn.
Excellent problem-solving skills and attention to detail.
Strong communication and collaboration abilities.
Using English is a plus.

Quyền lợi

Contribution to a Vietnamese product that can conquer global market
Opportunity to learn and develop, chance to companion with a potential company
Clear policy of performance review, awards and promotion
Full salary during probation period
Free lunch at office, free motorbike parking
Paid leave: 12 day off annually
Activities: Teambuilding, happy lunch, happy hour and many interesting cultural activities
Health care: Annual health check
Insurance: Social insurance, health insurance

Thông tin khác

Mức lương
10 - 20 triệu
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Cấp bậc
Nhân viên
Giới tính
Không yêu cầu
Kinh nghiệm
1 năm

Thông tin chung

Ngày hết hạn: 10/07/2023
Thu nhập: 10 - 20 triệu

Giới thiệu công ty Xem trang công ty

Earable Inc. is an exciting early-stage start-up that is revolutionizing cognitive healthcare by commercializing head-based biosensing technology. With a mission to improve human cognitive functions, our pioneering work is at the intersection of breakthrough wearable sensing, signal processing,...

CÔNG TY TNHH EARABLE VIỆT NAM Earable Inc. is an exciting early-stage start-up that is revolutionizing cognitive healthcare by commercializing head-based biosensing technology. With a mission to improve human cognitive functions, our pioneering work is at the intersection of breakthrough wearable...

Quy mô công ty

Từ 101 - 500 nhân viên

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