Customer Service ExecutiveCÔNG TY CỔ PHẦN TIẾP VẬN QUỐC TẾ 3A

Nơi làm việc: Hà Nội

Ngành nghề: Xuất - Nhập khẩu, Tư vấn/ Chăm sóc khách hàng, Vận tải - Lái xe/ Tài xế, Thống kê, Giao thông/Vận tải/Thủy lợi/Cầu đường, Giao Dịch Khách Hàng, Dịch vụ

Thu nhập: Thương lượng

Hình thức: Toàn thời gian

Ngày đăng: 17/07/2024

Hạn nộp: 12/09/2024

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

Mô tả công việc

- Carry out transactions with customers/ shipping lines to arrange Import and Export shipments according to the Company's process.
- Execute customer's service requirements from Bookings, Cargo movement to Data Transmission, Documentation, Invoicing and cost booking.
- Cooperate with worldwide agents to handle shipments.
- Handle documentation for all kinds of shipments (export and import, sea freight) until close a file. Make quotation/ Debit Note and collect the full documents as required by the company.
- Problem solving in order to improve service delivery standards and minimize cost impacts. -> - Providing timely and effective solutions: involve to troubleshoot complex customer issues, collaborating with team members, sales, and operations to provide timely and effective solutions.
- Executive CS dept KPI and track for actual performance
- Work with related departments in the company to ensure the information is transparent, consignees are coordinated continuously.
- Ensure customer satisfaction and feedback to customers in professional manner.
- Prepare periodic reports, update system timely and accurately.
- Together with sales make sure for customer satisfaction and upsell service to existing customers

Yêu cầu

1. Education:
- Graduated from universities majoring in Foreign Trade, Logistics, economics, business administration or other related majors.
- Have knowledge of logistics or companies specializing in forwarder.
- Have knowledge and experience of forwarding (sea freight, air freight), import-export, transportation, customs.
2. Working Experience:
- 1 - 2 years of relevant working experience in the forwarding or import-export industry; the background for global forwarder and familiar with system will be preferable.
- Priority is given to strong experience of US route both sea/air.
- Fluent in English, Chinese is preferred.
- Good MS Office.

Quyền lợi

- Attractive income regime.
- Working time: From Monday to Friday.
- Insurance regime according to Labor Law.
- Bonuses on holidays, 13th month bonuses on New Year & Year-end incentives on Lunar New Year.
- Health insurance package exclusively for the Company's employees.
- Annual summer trip/teambuilding activities.
- Working in young, dynamic, friendly environment.
- Receive training programs on job & professional skills.
- Have opportunities for career advancement.

Giới thiệu công ty

CÔNG TY CỔ PHẦN TIẾP VẬN QUỐC TẾ 3A việc làm

10 - 25 triệu VNĐ

Hà Nội

14/10/2024

Vị trí Customer Service Executive do công ty CÔNG TY CỔ PHẦN TIẾP VẬN QUỐC TẾ 3A tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Customer Service Executive hoặc công ty CÔNG TY CỔ PHẦN TIẾP VẬN QUỐC TẾ 3A ở các link phía trên

Giới thiệu công ty