Mô tả công việc
• Receive requests from clients/agents.
• Check and update schedules of carriers and co-loaders as required by clients or sales; send booking confirmations upon request.
• Be responsible for accurate shipping documents and follow up on shipping schedules.
• Check and issue all related documents for shipments (Pre-alert, Bill of Lading, Air Waybill, Manifest, Credit Note, Debit Note, etc.).
• Support and handle all customer requirements (pick-up and delivery arrangements, free time, closing time, SI cut-off, customs clearance, cargo insurance, etc.).
• File AMS, AFR, ICS2 for export shipments to the USA, Japan, and EU.
• Follow up, check, and update shipment and delivery status; coordinate with clients and internal departments to resolve any arising issues.
• Input shipment data into the internal system.
• Follow up on export shipments until completion.
• Ensure all charges and related documents are collected from customers, overseas partners, and local agents; report to the Operation Manager if any charges or documents are pending.
• Ensure all tasks are completed timely and accurately.
• Perform other duties as assigned by Managers or Directors.
Yêu cầu
• Bachelor's degree in Logistics, International Business, or a related field.
• 2-3 years of experience in customer service for export shipments.
• Strong communication skills with the ability to resolve issues quickly and effectively.
• Good command of English (both spoken and written).
• Solid knowledge of export procedures and related documents (Pre-alert, Bill of Lading, Air Waybill, Manifest, Credit Note, Debit Note, etc.).
• Detail-oriented, careful, and able to work under pressure.
• Strong teamwork and self-management skills.
• Proficient in MS Office and relevant shipping applications.
Benefits:
• Competitive salary and performance-based bonuses.
• Training and professional development opportunities.
• Professional, dynamic, and friendly working environment.
• Social and health insurance in accordance with Vietnamese labor law.
• Additional company
Quyền lợi
Performance-based bonuses
Social and health insurance in accordance with Vietnamese labor law
Training and professional development opportunities
Professional, dynamic, and friendly working environment
Additional company benefits (annual leave, team-building, extracurricular activities, etc.)
(annual leave, team-building, extracurricular activities, etc.).
Thông tin chung
Nơi làm việc
- Unit 20.03, Tầng 20, Tòa Nhà Mb Sunny Tower, 259 Trần Hưng Đạo, Phường Cô Giang, Quận 1, Hồ Chí Minh
- (Trước sáp nhập: Quận 1, Hồ Chí Minh | Sau sáp nhập: Cầu Ông Lãnh, Hồ Chí Minh)
- 1. Unit 20.03, Tầng 20, Tòa nhà MB Sunny Tower, 259 Trần Hưng Đạo, Phường Cô Giang, Quận 1, Thành phố Hồ Chí Minh, Việt Nam
- (Trước sáp nhập: Quận 1, Hồ Chí Minh | Sau sáp nhập: Cầu Ông Lãnh, Hồ Chí Minh)