Mô tả công việc
Key Responsibilities
Provide customer support and technical troubleshooting for SIM and eSIM products, assisting both Vietnamese and international customers.
Guide customers through SIM/eSIM installation, activation, configuration, and usage. Troubleshoot common issues related to network connectivity, data roaming, and device compatibility.
Monitor and respond to customer inquiries via Hotline, Zalo, Facebook, Instagram, E-commerce platforms, and other support channels.
Handle customer complaints, refunds, replacements, and service-related issues in accordance with company policies.
Create, update, and manage support tickets, proactively following up on cases until resolution.
Coordinate with internal teams (Technical, Operations, Sales) and telecom partners to investigate and resolve complex issues.
Maintain accurate case documentation and ensure proper handover between shifts to provide seamless 24/7 customer support.
Meet established customer service quality standards, including response time, resolution quality, and customer satisfaction.
Yêu cầu
Requirements
Previous experience in Customer Service, Customer Support, or Technical Support is an advantage.
Good English communication skills, both written and spoken, to support international customers via chat and phone calls.
Fresh graduates and candidates without prior experience are welcome. Full training will be provided.
Willingness to work rotating shifts (8 hours/shift, 40 hours/week), including night shifts, weekends, and public holidays as scheduled.
Strong problem-solving skills, attention to detail, and ability to handle customer complaints professionally.
A responsible and proactive attitude, with a strong sense of ownership in resolving customer issues.
Ability to multitask, adapt quickly, and work effectively under pressure.
Basic technical understanding of smartphones, mobile networks, or eSIM technology is an advantage but not required.
Ability to work on-site at the Gohub office near Tan Son Nhat Airport.
Quyền lợi
Benefits
Competitive salary and performance-based bonuses, with expected monthly income of 10-18 million VND(depending on experience and performance).
Career development opportunities with potential advancement to Senior Customer Service or Team Leader
Official employment contract after successfully completing the probation period (up to 2 months).
Social insurance and other statutory benefits in accordance with Vietnamese labor laws.
Company-provided computers and necessary working equipment.
12 days of annual leave and additional benefits according to company policies.
Professional working environment with training in customer service, technical troubleshooting, and international telecom products.
Thông tin khác
Địa điểm làm việc:
Hồ Chí Minh
19 Hẻm 3 Nguyễn Thái Sơn, Hạnh Thông, Hồ Chí Minh
(Trước sáp nhập: Gò Vấp, Hồ Chí Minh | Sau sáp nhập: Hạnh Thông, Hồ Chí Minh)
1. 19 Hẻm 3 Nguyễn Thái Sơn, Hạnh Thông, Hồ Chí Minh
(Trước sáp nhập: Gò Vấp, Hồ Chí Minh | Sau sáp nhập: Hạnh Thông, Hồ Chí Minh)
Thông tin chung
- Thu nhập: 10 - 18 triệu VNĐ
Nơi làm việc
- 19 Hẻm 3 Nguyễn Thái Sơn, Hạnh Thông, Hồ Chí Minh
- (Trước sáp nhập: Gò Vấp, Hồ Chí Minh | Sau sáp nhập: Hạnh Thông, Hồ Chí Minh)
- 1. 19 Hẻm 3 Nguyễn Thái Sơn, Hạnh Thông, Hồ Chí Minh
- (Trước sáp nhập: Gò Vấp, Hồ Chí Minh | Sau sáp nhập: Hạnh Thông, Hồ Chí Minh)