Mô tả công việc
Handle customer inquiries via calls, email, chat, and messaging channels.
Resolve customer issues, provide accurate information, and ensure a positive service experience.
Escalate urgent or complex cases to the relevant teams when necessary.
Stay updated on products, processes, and customer service guidelines to deliver effective support
Yêu cầu
Graduated from High school or equivalent academic level
Fluency in English - B2 and above (speaking,listening, writing, and reading)
Working100% English
Quyền lợi
Average Gross Income: 11 - 13.000.000 vnd/month
Base Salary: 7.500.000 vnd/month
Meal allowance: 500.000 vnd/month
Voice Support Allowance: 1,000,000 VND/month (applicable while supporting Voice line)
Night shift allowance: 30% base salary
Monthly KPI incentive: 900.000 - 1.200.000vnd/month
100% salary in 2-month probation time
Join the insurance regimes according to the provisions of the Labor Law.
Accident insurance 24/7.
14 days of leave/year.
13th Monthly Salary.
Annual Health Checkup.
Working in a dynamic, professional environment with many opportunities for advancemen
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 19:30 đến 07:30)
Thứ 7 (từ 20:00 đến 05:00)
9-hour shift (7.5 working hours + 1-hour meal break + 30-minute utility breaks)
5 working days/week (40 hours/week)
Days Off: Fixed off on Sunday and 01 additional rotating day off per week
Thông tin chung
Nơi làm việc
- - Hồ Chí Minh: Tech Valley - Lot 46, Quang Trung Software City,, Phường Trung Mỹ Tây (Quận 12 cũ)