Customer Service (Japanese N2)

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 23/10/2021

Chi tiết công việc
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Mô tả công việc

Customer Service Associate wanted: techie, customer-oriented, amazing Japanese skills.
WHAT YOU'LL BE RESPONSIBLE FOR
● Provide technical support and troubleshooting via call, email and live chat.
● Collect customer compliments and complaints, ensure resolution, documentation and follow up by communication with internal and external partners.
● Train, and develop Customer Service Team in Japan and APAC region.

Yêu cầu

Must have
● Passion to deliver a world class customer experience.
● Native or near-native Japanese and strong Japanese cultural knowledge (N2 or above). Proficiency in other languages is also a big plus.
● Ability to communicate in English (Intermediate level: IELTs 6.0) and/or Vietnamese.
● Experience interacting with customers in some capacity (either via phone, chat, in person, etc.).
● Technically savvy: comfortably navigate in a fast paced, technical environment. Ability to sort out how technology works when things go wrong
Nice to have
● Excellent verbal and written communication
● Strong relationship builder with both internal and external customers
● Knowledge to adapt your approach depending on customer communication styles
● Exhibit the behavior of listening more than you speak
● Virtue of patience and ability to remain calm under stress

Quyền lợi

IN RETURN WE OFFER
● Competitive salary (100% salary during probation)
● Bonus:
○ 13th-month salary paid in December
○ Performance bonus
● Insurance:
○ Social Insurance on full salary starts from probation
○ Premium health insurance for employees and family, even in probation
● Annual leave: up to 15 days/year (and plus Volunteer time off, and plus Summer hours...) Enjoy!
● Gift and Care:
○ Welcome watch after probation
○ Monthly mobile cards: 500,000 VND
○ Silver membership at Getfit Gym & Yoga Center downstairs
○ Free lunch and free dinner (if you work after 20:00)
● All tools you need: Mac/Windows, iOS/Android, Testing devices/State-of-the-art wearables, you name it.
● Opportunities to work with Tech giants, multinational offices and develop yourself through training programs, language classes,...
● Employee engagement activities: From team building, sports competition, Halloween to Christmas to Year-end-parties to the Lunar new year... Yah, we work hard, we play hard!

Thông tin khác

Địa điểm làm việc
➢ 5th Floor, H3 Building, 384 Hoang Dieu Street, Ward 6, District 4, Ho Chi Minh City (Hồ Chí Minh)
Ngành nghề
Chăm Sóc Khách Hàng
Tính chất công việc
Toàn thời gian
Yêu cầu về bằng cấp (tối thiểu)
Cao Đẳng
Yêu cầu kinh nghiệm
1 - 2 năm
Yêu cầu ngôn ngữ
Tiếng Nhật