Customer Service Key Account Manager

Detailed responsibility:
• Responsible as account manager all Retail/IT Electronic customers in Vietnam and some other footwear and apparel key customers upon being assigned
• Responsible to coordinate information from L&E HQ, Regional office and local team for development and products launching
• Follow up all orders processing and delivery planning among team members to ensure customers' JIT delivery requests are met
• Coordinate with L&E HQ, Regional office and local team for setting up and complete all required
documentations (NDA, Contracts terms and conditions) for new and existing customers when existing contracts are expired. You may be asked to set up suppliers' contracts upon request.
• Responsible for setting up customers' profile as well as communication base between Customers and L&E, L&E and suppliers
• Regular visits and communicate with customers to build good relationship and get feedbacks for
continuous improvement as well as getting opportunities for up-sale other products.
• Continuously study and learn to have good understanding of company's customers, products and
processes in order to fulfil the job requirements as well as contribute ideas to improve services and
quality to satisfy customers.
• Direct report to Sale and Customer Service Department Manager and Vietnam Country Manager