Customer Service Manager - Đà NẵngCông ty TNHH MM Mega Markert - CN An Phú
Nơi làm việc: Đà Nẵng
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Quản lý điều hành, Lương cao
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 19/06/2024
Hạn nộp: 19/07/2024
- To contribute toward the profitability of the business by ensuring the smooth running of the store and responsible departments serve both the internal customer (Sales Floor and Sales Force) and our external customers in an efficient and professional manner.
- All operations must be achieved in accordance with relevant SOPs and other Working instructions.
* ROLE
- Help store to achieve its targets for sales, profit, shrinkage, stock control and customer service by implementing the highest standards of daily basic management
- Execute SO strategies in a timely manner. Act as an information bridge between SO, store, customer and government bureaus/ consumer associations.
- Assist SGM in negotiating contracts with external service providers such as Cleaning Company, Taxi Company, etc... and developing general initiatives to reduce costs and inefficiencies in store
- Develop employees' skills by on the job coaching and implement succession planning within department.
* KEY RESULT AREAS
* Internal management:
- Be responsible for Customer service Departments' performance with regards to commercial KPI results.
- Achieve the desired level of service in store for both internal and external customers.
- Assist Store General Manager to forecast cost for store
- Ensure all company's SOPs, National and Local government regulations are properly implemented in all departments of the store
- Ensure that all licenses and permits are renewed and up to date
- Ensure that all areas in store are clean & tidy.
- Ensure all tasks of Main Cashier Department as Payment, Credit Debit, Cash & Reports are checked carefully.
- Ensure that all the processes related to free gift, voucher, cash, customer service, customer complaint are being implemented with the highest level of operational standards
- v External service management (cleaning company, free delivery service etc.)
- Ensure that the standard of service provided meets the minimum requirement as stated in the contract.
- Also benchmark costs and work to reduce them via annual contract negotiations and/ or reduced consumption in store.
- All operations must be achieved in accordance with relevant SOPs and other Working instructions.
* ROLE
- Help store to achieve its targets for sales, profit, shrinkage, stock control and customer service by implementing the highest standards of daily basic management
- Execute SO strategies in a timely manner. Act as an information bridge between SO, store, customer and government bureaus/ consumer associations.
- Assist SGM in negotiating contracts with external service providers such as Cleaning Company, Taxi Company, etc... and developing general initiatives to reduce costs and inefficiencies in store
- Develop employees' skills by on the job coaching and implement succession planning within department.
* KEY RESULT AREAS
* Internal management:
- Be responsible for Customer service Departments' performance with regards to commercial KPI results.
- Achieve the desired level of service in store for both internal and external customers.
- Assist Store General Manager to forecast cost for store
- Ensure all company's SOPs, National and Local government regulations are properly implemented in all departments of the store
- Ensure that all licenses and permits are renewed and up to date
- Ensure that all areas in store are clean & tidy.
- Ensure all tasks of Main Cashier Department as Payment, Credit Debit, Cash & Reports are checked carefully.
- Ensure that all the processes related to free gift, voucher, cash, customer service, customer complaint are being implemented with the highest level of operational standards
- v External service management (cleaning company, free delivery service etc.)
- Ensure that the standard of service provided meets the minimum requirement as stated in the contract.
- Also benchmark costs and work to reduce them via annual contract negotiations and/ or reduced consumption in store.
Requirement
- Bachelor degree or equivalent qualifications, preferably in Business, Economic or related discipline.
- 3 years working in management in both a sales environment and an environment where frequent contact to government bureaus whose job is to supervise the activity of retailers and wholesalers was required.
- Strong organisational ability
- Training and coaching, Time Management skills
- Customer oriented, problem solvers
- 3 years working in management in both a sales environment and an environment where frequent contact to government bureaus whose job is to supervise the activity of retailers and wholesalers was required.
- Strong organisational ability
- Training and coaching, Time Management skills
- Customer oriented, problem solvers
Please send your CV to email for application : [protected info]
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Công ty TNHH MM Mega Markert - CN An Phú
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Vị trí Customer Service Manager - Đà Nẵng do công ty Công ty TNHH MM Mega Markert - CN An Phú tuyển dụng tại Đà Nẵng, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Customer Service Manager - Đà Nẵng hoặc công ty Công ty TNHH MM Mega Markert - CN An Phú ở các link phía trên
Giới thiệu công ty
Công ty TNHH MM Mega Markert - CN An Phú việc làm
Lô B Khu đô thi mới An Phú An Khánh Quận 2
Quy mô: Từ 101 - 500 nhân viên