Customer Service Manager (Manufacturing, English and Chinese, ID21176)

Customer Relationship & NPI:Lead early involvement in the NPI stage to ensure customer requirements are integrated into operational workflows.
Demand & Fulfillment:Monitor customer demand trends to ensure accurate forecasting and timely order fulfillment.
Inventory & Planning:Oversee outsource material planning, scheduling, and overall inventory management to optimize stock levels.
Financial Oversight:Manage supplier billing processes and ensure timely customer Accounts Receivable (AR) collection.
Operational Excellence:Ensure daily activities run smoothly by monitoring performance with a hands-on approach.
Risk & Issue Resolution:Proactively identify irregularities, resolve customer complaints, and implement robust preventive action plans.
Market Intelligence:Collect and analyze market data to provide actionable insights for business growth.
Collaboration:Act as a key liaison for cross-functional coordination, facilitating discussions to align team goals with organizational objectives.
Communication:Clearly articulate goals to team members and provide regular, high-level progress reports to senior leadership.