Customer Service & Marketing Manager

- Build, implement, and manage processes that optimize customer experience and sales operations
- Work closely with leadership to design and implement plans to achieve sales objectives. From marketing to operations to technology
- Understands and knows HOW to build KPIs, and more importantly, HOW to motivate and manage team members to achieve
- Fire, hire, and train as needed to achieve company targets
- Document all interactions with clients to build customer service policies
- Generate detailed reports on customer interactions and sales performance Provides leadership to Customer Service Department by achieving operational efficiency, to reach excellent customer satisfaction, and generating service business at a reasonable cost.
- Responsible in the overall management of a national service partner network, technical support, call center, spare parts management, showroom and solution centers.
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- Increase the quality & efficiency of customer service through process improvements and policy formulation to be more competitive in the market
- Collaborates with Regional Customer Support to ensure local objectives and directions are aligned with regional direction.
- Foster teamwork and maintain a highly motivated Customer Support team through effective leadership, communication, and guidance.