Mô tả công việc
With nearly 25 years of establishment and development, DC Technology Company (founded in 2000) and PMAC Joint Stock Company (founded in 2020) by PhD. Bùi Thị Thúy Nga have become leading companies in providing comprehensive solutions for the jewelry and precious metal manufacturing industry. Our expertise covers technology, machinery, equipment, supplies, and electroplating chemicals in the Indochina region
We are currently recruiting for the position of Customer Service to support the company. Below are the details of the position:
JOB DESCRIPTION:
Provide accurate and satisfactory answers to customer queries/ concerns via phone, email, webchat, Linkedin, [protected info] other social media interactions within service level agreement.
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
Make follow-up calls to inform customers about further response or checking to make sure all their issues are successfully handled.
Follow communication "scripts" when handling different topics, understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
Keep records of all conversations in the call center database in a comprehensible way
Complete all required training courses to expand knowledge and performance level
Support stores and other departments in matters related to Customer Services
Do survey via calling to better understand customer insight and behavior
Comply with the Company's processes, procedures, regulations, and standards
Implement other tasks at line manager assigned
Yêu cầu
College/University graduated with major related to Business Administration, Commercial, Foreign Trade, Marketing, or Information Technology, etc
Minimum 1 year experience in customer service/call center/ receptionist/secretary
English proficiency at 4 skills. Candidates with one of the following languages: Korean,
Japanese, Chinese at intermediate level does not required high level of English
Proficient in using Excels is preferred
Good situation handling, listening and communication skills
Good writing and communication skills, good tasks, and time management skills
Quyền lợi
Continuous Learning and Developing Environment:
Opportunity to learn, create networks and relationships with senior candidates and leading organizations in the industry, participate in seminars, sharings...
Get a chance to use modern recruitment tools, participate in the company's system building stage, digital transformation, ERP and continuous development opportunities
Participate in trend analysis, learn analytical thinking from leaders, get suggestions and quickly deploy innovative, high-value solutions
Participate in skills training courses, branding, etc according to the training program of the enterprise
Many opportunities for Promotion in Career, development in the field of training, human resource development and other areas in the HR department depending on passion and ability
Culture and Colleagues:
Young, Dynamic and Friendly working environment
Professional working characteristic, high intensity, punctuality
Supportive manager and Board of Directors
Salary and Benefits
Compatitive Salary
Fair, professional capacity assessment system, six - months' s evaluation
Many opportunities in Career's Promotion
Health Insurance, Social Insurance, Private Insurance,..
Join the Company on Birthdays, Team building, Volunteering, Company Trip, Year End Party, monthly internal activities, ...
13th month salary bonus and the company's remuneration and welfare policies
GENERAL INFORMATION:
Working hours: Monday to Saturday (from 8:00 AM to 5:00 PM)
Company address: 87 Nghia Thuc Street, Ward 5, District 5, HCM City.
Thông tin chung
Nơi làm việc
- 87 Nghia Thuc Street, Ward 5, District 5, Hồ Chí Minh
- (Trước sáp nhập: Tân Bình, Hồ Chí Minh | Sau sáp nhập: Tân Hòa, Hồ Chí Minh)
- 1. 87 Nghia Thuc Street, Ward 5, District 5
- (Trước sáp nhập: Tân Bình, Hồ Chí Minh | Sau sáp nhập: Tân Hòa, Hồ Chí Minh)