Customer Service Officer/export documentation specialist (<1 year experience)

Location: Phu My, Ba Ria - Vung Tau
Positions: 1
Reporting to: Customer Service Manager
Contract Type: Permanent / Full Time
1. Customer care
 Responsible for delivering world class customer service to our customer base.
 Inputting Customers order requirements onto computer system in time to meet particular production and delivery schedules.
 Key Account Management approach to various aspects of very busy Customer Service Department including imports.
(Process and co-ordinate overseas orders, cross checking import documents for customs clearance and delivery)
 Deal directly with customers by telephone, electronically.
 Respond promptly to customer enquiries and requests.
 Handle customer complaints in conjunction with Quality department
 Conversion of client order details to internal production information requirements.
 Detail entry with production scheduling sector
 Liaise with "Customer Technical Services" for product knowledge and application upgrade for correct order interpretation and customer advice.
 Educate customer to product lead times.
 Participate in continuous improvement programs and any training necessary to the position.
 Liaising with Roofing/Cladding contractors, Architects, building contractors, prestige customers when necessary.
 Complete management of customer accounts
 Communicate and coordinate with internal departments to ensure on time delivery in full.
2. Documentation handling
 Responsible for dealing with import and export process/ documentation.
(Prepare documents and customs declaration, check HS code, contract, invoice, packing list, L/C, related documents...)
 Prepare documents for C/O application, quality inspection of goods if any...
 Process and co-ordinate overseas orders, cross checking import documents for customs clearance and delivery
 Keep contact with customer/supplier/forwarder to solve trouble happen.
 Follow up payment status and shipping schedule from supplier.
 Collect/ monitor and check all contracts and import - export documents/ receipts related to Customs Report.
 In charge of all related Customs Reports.
 Make sure truthful, accurate and timely reporting of data.
 Knowledgeable in ISO documentation.