Customer Service Officer

Avery Dennison RBIS Vietnam Co., Ltd

Địa điểm làm việc: Hồ Chí Minh, Long An

Hết hạn: 01/02/2022

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Job overview:
Provide Customer Service (CS) in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
Key responsibilities:
1. Handle order processing:

Print out order received from CS Executive, check and match order, Fulfill order form, add loss, highlight information.
Input material checking file, input additional label checking file with Prepress.
Send Order Information to Order Entry team for inputting order in the system.
Revise promised date/request date in system in case order changed, order held, update weekly shipment list.
Collect packing list from Trim system and send out to customers as guidelines from CS Executive.

2. Coordinate with other departments:

Communicate with internal departments for the arrangement of shipment, esp on Saturday.
To work as a team with CS Executive to ensure the order process is handled smoothly.
Back-up team-members when workload makes this necessary.
Collaborate within the team & another team to clear-off orders pending daily.

3. Check and audit:

Cross check order before transferring CS team to avoid wrong key-in.

Yêu cầu công việc

College degree and above.
At least 01 working experience years.
Advance in English or English & Chinese (full professional proficiency)
Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
Good data entry and organizational skills.
Detailed oriented and good follow-up skills.
Willing to work overtime (if any).

*** Working location: Lot E01, Trung Tam street, Long Hau Industrial Park, Can Giuoc, Long An (Shuttle buses are provided from all districts in HCMC)
*** Working hours: 08:00 AM - 16:15 PM (from Mondays to Saturdays)

Quyền lợi được hưởng

Attractive packages
Healthcare insurance for employee
Shuttle bus support

Thông tin chung

Ngày hết hạn: 01/02/2022
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company's products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2017 were $6.6 billion.

Quy mô công ty

Từ 501 - 1000 nhân viên

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