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POSITION DESCRIPTION SUMMARY
- Provide a proactive and professional service and support role for the Detpak Industrial South Asia team.
- Provide excellent service to support the business to consolidate Detpak's reputation for delivering on the promise of quality, service and efficiency to our customers both internal and external.
- Work in close collaboration with Customer Service and the Business Managers to form a responsive team that delivers a comprehensive service delivery to all Detpak Industrial South Asia customers.
MAJOR RESPONSIBILITIES / ACCOUNTABILITIES
- Accountable for the coordination of services to nominated key accounts and the support and back up for service delivery across the Detpak Industrial South Asia portfolio.
- Coordinate internal and external delivery of goods to all Detpak Industrial Vietnam customers, ensuring accurate and on-time delivery.
- Proactively address customer concerns and requests, developing solutions that demonstrate the Detpak promise of delivering quality value and service.
- Provide level 1 customer service to new and existing Detpak Industrial Vietnam accounts and develop significant relationships with key customers.
- Promote the organization's products and services to customers through all interactions and telephone contact.
- Support the preparation of customer presentations and customer reporting to internal and external stakeholders.
- Coordinate internally and externally the quality control process.
- Management of debtors/account reconciliation.
- Support the new product development enquiry process, including samples management, managing artwork transition, mock-ups, and concepts.
- Coordinate new item setup of new products.
- Collate and provide key customers with required reports when requested.
- Process customer orders for nominated key accounts accurately and in a timely manner.
- Investigate & process credit claims.
- Act as the first point of contact for customer distribution center inquiries specifically regarding the customer's orders, deliveries, or back orders.
- Effectively manage aged stock.
- Effectively utilize Salesforce as an execution aid and management tool across the group of customers.
- Adherence to Detmold Group & Detpak policies and procedures.
Yêu cầu
- Excellent communication skills (written and verbal).
- Proficient English for verbal and written communication.
- Ability to establish credible relationships with a variety of stakeholders.
- High levels of personal integrity.
- Passion for delivering results.
- Demonstrates the edge required to make the tough 'yes' and 'no' decisions.
- Proactive in approach, maintains own energy, setting the standard for others.
- Has the ability to energise others around common goals.
- Consistently executes and follows through to deliver on the Detpak promise.
- Has passion for the business.
- Willingness to persevere until the solution is achieved.
- Strong personal accountability matched with ability to integrate within team focused environment.
- Strong commitment to the provision of service excellence.
- Previous experience using CRM packages, preferably Salesforce.
- Capacity to quickly develop proficiency with Power BI.
- Degree qualified, in disciplines such as Commerce, Business Management, Marketing or a related field.
Quyền lợi
Chăm sóc sức khoẻ
Health care package
Nghỉ phép có lương
14 annual leave
Xe đưa đón
Company Bus
Thông tin khác
NGÀY ĐĂNG
14/08/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Communication, Customer Service, Data Analysis, Problem Solving, Quality Control
LĨNH VỰC
Bao bì/In ấn/Dán nhãn
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Không giới hạn
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