Customer Service & Planner / CSKH Và Kế Hoạch

- Responsible for receiving orders & forecasts from customers
- Timely update customer's orders & forecasts into SAP system.
- Maintain material prices, customer part numbers... refreshed frequently & timely.
- Transfer customer orders with respective delivery plan to Production & other relevant departments in a timely manner.
- Plan for master production schedule based on customer demand received & delivery dates committed.
- Control of customer orders & relevant information related to sales.
- Follow up production progress to ensure on time delivery.
- Summarize & analyse forecast demand for each customer. Collaborate with relevant departments to analyse & prepare necessary capacity/resources... in order to meet required demand.
- Maintain frequent & effective communication with customers, ensure that all information/requirements are exchanged timely & accurately from both sides.
- Collaborate with other departments to involve in continuous improvement idea study & implementation.
- Other required tasks from direct supervisor.