Guest Relation Officer/ Nhân Viên Chăm Sóc Khách Hàng

- Have a complete knowledge of the hotel product including room rates, relative facilities, food and beverage outlets/promotions, spa, fitness center and etc.
- Monitor daily arrivals/departures and anticipate guest needs and handle guest manner inquiries in a helpful and attentive.
- Suggest alternatives to meet customer needs in terms of product features and benefits.
- Meet and greet all returning guests, regular guests and VIP guests of the hotel as required.
- Ensure that all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis. Pre-empt and anticipatory guest needs.
- Maintain quality regular control inspections of departments' standards.
- Ensure that all lobby and entrance areas spotless condition at all times.
- Ensure that all duties are complete prior to shift end as outlined in the shift checklist and that information is transferred from shift to shift.
- Develop and maintain a motivational working environment within the department and positive relations with other departments.
- Have a complete knowledge of hotel policies and procedures.
- Report health/safety and security hazards to your manager or Duty Manager.
- Maximize revenue of tour/activity and transportation.