Customer Service Representative - chuyên viên dịch vụ khách hàngAmerican & Efird Vietnam Thread LLC

*** Main responsibilities: To provide customer service to customers.
1. Receive customer orders, update master file and input the order into the mainframe computer system.
2. Assist Customer service when necessary to communicate delivery dates to customers.
3. Maintain Customer date within the mainframe computer system, including product codes and product prices, etc. for specific customers.
4. Answer telephone call and assisting customers with enquires.
5. Maintain and keep files and documents in tidy and order.
6. Assist in carrying out various administrative activities, reviews and controls procurements activities.
7. Coordinate closely with sales team to fulfill customers' requirements.
8. Follow up with relevant internal and external departments to ensure shipments delivered to customers as scheduled.
9. Handling goods receiving and distributing.
10. Other tasks assigned by direct superior/manager