Customer Service Representative in Oakwood Residence Saigon

Mô tả Công việc
Welcome and greet guests warmly and professionally, addressing them by name whenever possible.
Handle guests check-in and check-out procedures accurately, efficiently, and courteously.
Issue room keys in accordance with established security procedures and policies.
Coordinate with Housekeeping, Engineering, Security, and other departments to ensure guests' needs are met promptly.
Follow company procedures and customer service standards.
Report guest feedback, complaints, and unusual incidents to management in a timely manner.
Process cash transactions, billing, and daily financial reconciliations accurately.
Safeguard the security, privacy, and confidentiality of resident information.
Respond promptly and professionally to all guest concerns, inquiries, and complaints.
Maintain cleanliness, organization, and professionalism in all work-related areas during and between tasks.
Work flexible shifts as required by operational needs.
Ensure smooth shift transitions by properly endorsing and following up on pending tasks and important information.
Develop and maintain strong knowledge of the Ascott Star Rewards program to effectively assist and engage guests.
Perform other duties and functions as may be assigned by the Front Office Manager and Duty Manager or Front Office Supervisor from time to time.
Participate in any Front Office initiatives and projects.
Perform any ad-hoc duties assigned.