Customer Service Representative

Phúc lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Mô tả Công việc
Docosan is a health tech startup founded in Ho Chi Minh City in 2020 by two Harvard grads. We're venture backed by international investors including AppWorks (Taiwan) and Huat Ventures (Singapore). We're looking for smart, resourceful and passionate people to join us as we transform healthcare for the better in Vietnam and beyond. Our mission is to make it as easy to get healthcare in emerging markets as it is to order a Grab. Our platform enables people to find, compare, and book over 30,000 priced medical services online and offline, as well as order home test kits and more.
Why you should join:
International team with English speaking environment
Significant career growth potential at a friendly, fast-paced and impact-driven startup
Private health insurance plan
Dog-friendly office
What you will do:
Manage large amounts of incoming/outgoing calls or chats in a timely manner
Educate customers on how to use our software
Keep records of all conversations in our ticketing software
Obtain feedback on how to improve our product and service
Coordinate logistics associated with home test kit delivery
Yêu Cầu Công Việc
Top notch customer service skills
Experience in a customer success, customer service, or post-sales team is a plus
1-2 years professional experience or recent grad with demonstrated academic success and relevant extracurriculars/internships
Stellar communication and interpersonal skills
Strong attention to detail, highly organized, and a quick, curious learner
Ability to think on your feet and thrive in a dynamic, start-up environment
Thông tin khác
Độ tuổi:
25 - 40