Customer Service Representatives

Customer service (60%): take care service after sales
- Understand clearly customers requirements
- Prepare official quotations with information provided by Sales team.
- Receive & follow Sales orders, solve issues to ensure deliver goods to customers on time.
- Monitor shipment status and update delivery schedules to customers.
- Receive customers forecast and align with SCM team to determine order volume.
- Plan delivery schedules to customers, coordinate with Warehouse team to well prepare delivery procedures for each customer.
- Proactively work with customers for repeated orders.
- Prepare delivery documents, payment documents for EPE/non-EPE customers.
- First window to receive feedbacks from customers, coordinate with related department to resolve issues timely and effectively.
- Make reports
- Other sales support tasks.
2. Import-export process (30%):
- Send PO to suppliers.
- Check shipping documents, open import CDs.
- Calculate & compare shipping costs and analyze information to choose the suitable transport option.
- Prepare On-spot export CDs and other documents.
- Check legal methods to reduce import duties and taxes, by using CO/bonded warehouse,...
- Coordinate with Sales/Engineer team to understand clearly about the products and find suitable HS code.
3. Marketing
- Company products and information advertainments on Facebook, LinkedIn, ... (10%)
- other tasked assigned by direct manager