Customer Service & Sales Admin (Nhà hàng Cocotte)

JOB SUMMARY:
Customer service:
• Check and keep hotline
• Reply customer chat/ email/ website
• Update customer information on database file
• Follow and update story on social like FB and Instagram
• Ask for feedback from previous customer booking.
• Design party menu/ promotion... based on guideline
Sales admin:
• Supporting the sales department with other administrative tasks
• Update customer database
• Check customer feedback for all bookings
• Issue contracts and provide to customers according to the manager's guideline.
Social media:
• Monitor social media channels for customer inquiries.
• Respond promptly and professionally to customer queries.
Hotline Phone:
• Respond to incoming phone calls in a friendly and helpful manner.
• Direct calls to the appropriate department or individual.
Mail:
• Check mail for booking or new information
• Respond to mail inquiries promptly.
Delivery/ booking/ Online order:
• Check - respond and process delivery order.
• Monitor incoming online bookings or orders for delivery.
• Send booking to outlets with all inquiries from customers
• Coordinate with the delivery team and update customers on their orders.
• Ensure that the online order information is accurate and up to date.