Job Detail
Offerd Salary (USD)
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Career Level Nhân viên
Experience 3-5 Years
Gender Male/Female
Sector
Hồ Chí Minh, Bình Dương , Đồng Nai
Industry
Dịch vụ khách hàng , Sản Xuất , Điện/HVAC/MEP
Job Description
Our client is a foreign-invested company, now looking for a Customer Service Specialist (Electrical Products, $1200, ID 19872)
Order Management:
Receive and verify orders from internal customers/sales teams
Coordinate with MRP and warehouse teams to ensure accurate order fulfillment
Issue order confirmations based on customer requirements and timelines
Prepare and validate goods issue documents for on-time delivery
Track delivery schedules and update customers and sales teams
Inquiry Management:
Identify customer product requirements and liaise with technical teams for suitable solutions
Coordinate with Finance/Controlling to obtain internal pricing
Update and communicate pricing to affiliated companies
Handle customer requirements related to packaging, delivery terms, and transportation
Purchasing:
Check transfer pricing and lead times with internal group companies
Place orders and monitor shipment status
Process payment requests with proper documentation and compliance
Customer Relationship Management:
Communicate regularly with export customers (affiliated companies) on operations and issues
Maintain and develop customer relationships via CRM systems
Handle complaints professionally and ensure high satisfaction
Document customer interactions and resolutions
Analyze feedback to identify trends and improvements
Escalate key customer feedback to relevant internal departments
Requirement
Gender: Prefer Female, Age: Under 40 years old
Graduate from College, prefer major related to Technical
Have 3 years of experience in electrical manufacturing company
Good at English
Keywords
Việc làm tại Đồng Nai
Headhunter Vietnam
HRChannels Headhunter
Customer Service Specialist (Electrical Products)