Customer Service Specialist

Billerudkorsnas Vietnam LLC

Hết hạn: 27/10/2021

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Job description

BillerudKorsnäs USA is a fast growing subsidiary and we are searching for an experienced, Spanish-speaking customer service specialist to support our expansion in North and Latin America. The region is managed from our office in Miami, FL where the customer service specialist's main responsibility will be to handle the complete order fulfillment process in the defined region. You will be part of a small team in Miami with colleagues and sister companies world-wide. A knowledge of logistics, supply chain and international trade is highly desired.

Essential Functions/Responsibilities

Coordinate order fulfillment process
Coordinate product delivery and inventory planning
Plan delivery of domestic transports and manage transport invoices
Continuously monitor risks in supply chain and pro-actively mitigate those risks
Administer trial and sample orders
Administer claims
Monitor accounts receivables
Provide excellent customer service and communication to customers in writing, on the phone and in person.
Work collaboratively and in cooperation with a global BillerudKorsnäs internal team (Sales Managers(s), Customer Service Center at HQ, and colleagues within operations, sales and logistics) to ensure that orders are processed, delivered and received by the customer and that invoicing and payments are made in alignment with established processes.
Contribute to keeping customers and BillerudKorsnäs internally informed of product and delivery related issues that may arise during the lifetime of an order (i.e. managing delays, claims, trial order follow-up, payment reminders, etc.)
Demonstrate company core values of Think New, Cooperate, Feel Responsibility and Create Value at all times.

Qualifications

Bachelor's degree or equivalent work experience
1-3 years experience in customer service, logistics, or supply chain management

Personal qualities

Outstanding customer service skills, structure and patience
Proven resilience (i.e. ability to be told "no" multiple times and to recover quickly)
Demonstrated ability to take initiative to prevent problems from occurring
Ability to manage multiple competing deadlines with accuracy by established deadlines
Demonstrated ability to work effectively in a multi-cultural, international environment

Contact

For more information please contact Kelsi Jensen, HRBP at [protected info]

Application information

Click here to apply for the job!

WHAT IF you could go to work and help create a sustainable future? As a leading supplier of renewable packaging materials and solutions it is our way of challenging ourselves, our customers and all kinds of conventional packaging to promote a sustainable future. Safety is our first priority and we have an informal and improvement-focused corporate culture that encourages every employee to think outside the box, work as a team player, take responsibility and create value. BillerudKorsnäs is an international company with local roots, and with strong focus on growth and development. Do you want to grow together with us and challenge conventional packaging for a sustainable future?