Customer Service Staff

ESSENTIAL DUTIES & RESPONSIBILITIES
- Work directly with US AFI team to receive the orders via the AFI system
- Update the quantity and ETD in AFI system
- Work with IE on container map, confirm ETD with P&IC
- Send the booking request to logistic
- Send the containers pick up to logistic
- Daily communicate with AFI on orders and shipment
- Work closely with warehouse for inventory control
- Work closely with related department to ensure OTD
- Other jobs will be assigned by Customer service Supervisor
SCOPE OF RESPONSIBILITY
Be responsible for maintaining and developing customer
MINIMUM QUALIFICATIONS
Education
Required - University graduate, major in Foreign trade or Economics
Experience
Over 1 year experience in customer service experience with international customers
Proven track record of success measured by increased responsibility and attainment of prescribed objectives.
Knowledge of:
Customer Management
Knowledgeable about furniture product
Skills and Abilities
Strong interpersonal & multi-tasking skills
Strong problem solving skill
Familiar with maintaining customer database
Excellent communication skills, ability to communicate with all organizational levels
Fluency in written and spoken English.
EQUIPMENT USED
Scientific Calculator
Copier
Phone
MENTAL & PHYSICAL DEMANDS/WORKING CONDITIONS
Mental Effort
Ability to meet strict deadlines
Attention to detail
Physical Requirements
Healthy, prefer single or married with kids
Working Conditions
Office
Ngành nghề: Dịch vụ khách hàng
Kinh nghiệm: 1 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Quảng Ngãi