Mô tả công việc
The candidate will report to the Customer Service Manager and will primarily be involved in the following:
• Assist to Manager to create strategic plan to enhance service quality
• Handle customer inquiry on quotation, sales order and relating.
• Closely follow up customer quotation to aggressively get the order.
• Actively seek opportunities to grow existing customer business.
• Follow up incoming sales prospect through email/call/ Zalo.
• Assist day to day customer inquiry/ feedback on the efficiency of the customer service process.
• Communicate & coordinate with internal Departments/ Supplier to handle customer requirement.
• Handle and resolve customer complaints, provide appropriate solutions and alternatives within the time limits & follow up to ensure resolution.
• Compliance communication procedures, guidelines, KPI & company procedure.
• Visit customers may be required but limited.
• Other tasks will be assigned by Manager.
Yêu cầu
• Fluent in both written and spoken English.
• Bachelor Diploma holder
• Prefer 3 to 5 years B2B customer service/ sales experience.
(Experience with Factory Automation/ Electric devices is highly preferable)
• Good strategic thinking, planning skill
• Actively/ able to create improvement plan to enhance service quality
• Possess high energy, result-oriented and customer-centered
• Good communication, negotiation & customer service skills
• Fast worker, able to do multi-task as well as handle workload in a high volume and fast pace environment
• Good team player
• Meticulous and organized
• Proficient in MS Office
• Work on Saturday on rotation basis
• Living near Hanoi Metro 2A line is preferable
Quyền lợi
• Working time: 5 days/ week - 8am to 5pm
• Salary: Negotiate
• Bonus: up to 4 months per year
• Advance healthcare package for employee & family
• Company trip, Year end party & other team activities
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 7 (từ 08:00 đến 17:00)
Working time: 5 days/ week - 8am to 5pm
Thông tin chung
- Thu nhập: 800 - 1,200 USD
Nơi làm việc
- Lot 15, Road TS11, Tien Son Industrial Zone, Bac Ninh Province, Vietnam
- Dong Da District, Hanoi, Vietnam