CUSTOMER SERVICE STAFF

Job Description: Customer Service Staff
Reporting: CS Manager
TASKS -
ACTIVITIES -
RESPONSIBILITIES
Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently;
Consult and answer customer questions;
Record and manage customer information and constantly update it on the database system;
Building relationships with customers based on focusing on customer needs and wants and closing sales;
Co-ordinate the activities of the Customer Service team; provide support and advice to team members;
Supporting team member to push audit report with auditor in case of late KPI;
Evaluate customer feedback and identify ways to maximize customer satisfaction;
Calculating and submit sub fee, OT of auditor/ sub-contractor.
CANDIDATE PROFILE
Bachelor's degree in English, Business Admin or Technical major
At least 1-2 years working experience as Customer Service/ Admin position or relevant
Effective team co-ordination and leadership skills
Customer orientation and ability to adapt/respond to different types of character
Ability to multi-task, prioritize, and manage time effectively
Good command of English
TECHNICAL AND PROFESSIONAL SKILLS
Good English skills (writing and speaking)
Good social communication skills
Clear voice and cheerful character
Possess sound judgement, analytical skills and tenacity
Problem solving with a high level of commercial awareness
To understand complex operations from a broad perspective
BENEFITS
Social insurance, personal medical insurance, Aon accident & health care insurance 24/24, annual health check
13th salary, salary review per year, bonus
Annual leave with pay: 15 -18 days/year + 5 sick leave/ year
Phone allowance, taxi card,...
Training &
Development Activities: Professional Training, Soft-skill training, Awareness training (ISO 9001, 14001...)
Participate in events with company such as Year end party, Outing trip, Family day. Environment day
Gifts voucher on public holidays (Tet holiday, Independence Day, Hung King, Labor Day, Mid autumn..)
Birthday gifts and shorter working time on birthday
Opportunity to experience a professional, multinational working environment, & exposure to the European standard working style from a French company.
Job Description: Customer Service Staff
Reporting: CS Manager
TASKS -
ACTIVITIES -
RESPONSIBILITIES
Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently;
Consult and answer customer questions;
Record and manage customer information and constantly update it on the database system;
Building relationships with customers based on focusing on customer needs and wants and closing sales;
Co-ordinate the activities of the Customer Service team; provide support and advice to team members;
Supporting team member to push audit report with auditor in case of late KPI;
Evaluate customer feedback and identify ways to maximize customer satisfaction;
Calculating and submit sub fee, OT of auditor/ sub-contractor.
CANDIDATE PROFILE
Bachelor's degree in English, Business Admin or Technical major
At least 1-2 years working experience as Customer Service/ Admin position or relevant
Effective team co-ordination and leadership skills
Customer orientation and ability to adapt/respond to different types of character
Ability to multi-task, prioritize, and manage time effectively
Good command of English
TECHNICAL AND PROFESSIONAL SKILLS
Good English skills (writing and speaking)
Good social communication skills
Clear voice and cheerful character
Possess sound judgement, analytical skills and tenacity
Problem solving with a high level of commercial awareness
To understand complex operations from a broad perspective
BENEFITS
Social insurance, personal medical insurance, Aon accident & health care insurance 24/24, annual health check
13th salary, salary review per year, bonus
Annual leave with pay: 15 -18 days/year + 5 sick leave/ year
Phone allowance, taxi card,...
Training &
Development Activities: Professional Training, Soft-skill training, Awareness training (ISO 9001, 14001...)
Participate in events with company such as Year end party, Outing trip, Family day. Environment day
Gifts voucher on public holidays (Tet holiday, Independence Day, Hung King, Labor Day, Mid autumn..)
Birthday gifts and shorter working time on birthday
Opportunity to experience a professional, multinational working environment, & exposure to the European standard working style from a French company.