Customer Service Support (Japanese language)

Mức độ phù hợp và xếp hạng của bạn so với ứng viên khác như thế nào?
Act as the first point of contact for internal customers and suppliers in Japanese and English via ticketing tools, email, and phone.
Handle inquiries related to indirect procurement, including PR, PO, supplier management, goods receipt, invoices, catalogs, and procurement systems.
Analyze requests, identify root causes, provide accurate guidance, and resolve or escalate issues within agreed SLAs.
Monitor and follow up on tickets, ensuring timely resolution, accurate documentation, and proactive customer communication.
Contribute to knowledge management, process improvement, service transitions, testing, and new service implementations.
Collaborate with regional stakeholders and support teams while meeting productivity, quality, customer satisfaction, and response/resolution targets.