Customer Service support - S4 Hana

• Provides information and assistance to customers via inbound/ outbound calls/ emails;
• Answers, escalates and follows up all requests in order to ensure proper response and quality of service;
• Registers all details related to customer interactions in the database and contributes to the knowledge base development;
• Is the image of the company and follows the company's Internal Regulations, policies as well as the service's work instructions and processes;
• Fulfills additional assignments (for e.g. support for other colleagues/ countries / locations/ new services, including Customer Support Representative activities/ satisfaction surveys);
• Meets the service key performance indicators;
• Gets involved in the continuous development and improvement of processes and service;
• Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
• Fulfills any other tasks related to area of responsibility, as requested by direct superior.
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