Customer Service Touch Agent (HCM)

This role provides the following learning opportunities and exposure:

• Build and develop knowledge and experience on logistics (ocean and L&S)

• Opportunity to take and show initiative thus demonstrating the individual abilities and

potential

• Exposure to both internal and external stakeholders which can help build networks

• Working in professional environment with talent people

• Develop career path in logistics industry



As part of the Integrator of Container Logistics vision, Sealand Asia (SAS) aims to grow Logistics

& Services (L&S). This will require SAS to deliver great customer experience both Ocean and

L&S

This role will focus to ensure we deliver such experience and the key responsibilities include:

• Take the lead to work on any initiative that will help achieve the aim for L&S, search

for opportunity of value that CS could contribute - including but not limit to

promoting products/services, seeking business opportunities

• Enhance knowledge of L&S continually and be the person that the team can go to for

guidance plus help the team develop their own L&S knowledge

• Guide customers with end-to-end ocean & L&S services. Understand customers and

work on customers' feedback for internal process and customers' experience

improvement

• Be a primary point of contact for customer, be the Customer advocate internally to

take ownership all issues, have proactiveness in handling issues with sense of

urgency/importance and with long-term solutions.

• Comply existed processes, and continuously find area to improve its efficiency - no

limit at any department - just for the company's benefit overall.

• Collaborate with both internal and external stakeholders, namely Maersk for

external, to ensure optimal delivery of L&S execution

• Understand claims policy and its impact on company assets and handle with relevant

desks to improve customer experience

• Always behave in a manner consistent with and loyal to the A.P. Moller - Maersk

values.